Refund Policy
Paid personalized checkout is paused. This legacy policy applies to valid pre-pause Gumroad orders only. For such an order, the Saju Deep Reading is a personalized digital product generated after checkout and delivered to the email address on the order. Except where applicable law or Gumroad's buyer protections require otherwise, sales are final. We still provide a full refund for the verified generation or delivery failures described below.
When we will refund
We will issue a full refund when all of the following are true:
- No usable reading was delivered to the email address on the order within 24 hours,
- You contact us from that email address with the Gumroad order identifier, and
- Our recovery or re-send attempt fails, or the reading cannot be generated because of a technical failure on our side.
If payment succeeded but our system cannot generate and deliver the reading, you get your money back. Nothing in this policy limits non-waivable rights under applicable law or Gumroad's platform rules.
When we will not refund
We do not refund based on:
- Disagreement with the content, tone, accuracy, or conclusions of your reading.
- Change of mind, buyer's remorse, or perceived "low value".
- Mistyped birth data (we cannot regenerate the same reading for different data — please double-check before checkout).
- Inability to access the email you provided (it is your responsibility to use a working email address).
This policy reflects the personalized digital nature of the product. Any consent to immediate digital performance or loss of a statutory withdrawal right must be presented and recorded by the checkout where required; payment alone is not treated as a universal waiver. See the Terms of Service for the service and processing details.
How to request a refund
If you fall within the failure case above, reply from the email address used for the purchase or contact h.company.sean@gmail.com with the Gumroad order identifier. Approved refunds are returned through Gumroad to the original payment method; bank or card posting time is controlled by the payment providers.